TRAINING SERVICES FOR THE HOSPITALITY INDUSTRY
Understanding WHY leads to understanding HOW and only then can we inspire a culture of consistent intentional service
Like muscle memory, your standards are only useful if they are exercised. That’s why a robust, on-going training program is critical, for every level of employee. When staff understand why we use an infrastructure of standards, how one standard leads to the next and creates the guest’s journey through the steps of service, then they can deliver an exceptional guest experience. This is intentional service.
”Hospitality exists when you believe the other person is on your side. It is something that happens for you. It is absent when something happens to you.
Danny MeyerAuthor, Setting the Table The Transforming Power of Hospitality in Business
No scripts or robotic platitudes just genuine warm interactions, bringing your team’s true personalities front and center. Only when your staff deeply understands why you want them to care, can you expect them to care.
SERVICE TRAINING
With GH Service Training, there is no PowerPoint deck, projectors or podiums required. That's because all instruction is conducted directly on the floor with your team. We collaborate closely to identify challenges and obstacles, providing tailored solutions and, when appropriate, constructive guidance that fosters trust and confidence among team members. Our trainers possess leadership experience in Housekeeping, Rooms Division, and Food & Beverage, across a range of luxury properties.
TRAIN THE TRAINER
Our trainers will spend one-on-one time with your in-house trainer(s) in order to create an evergreen training program.
