We believe it's important to take a step back and evaluate not only why we do things but also how we do them, in order to see how our actions impact customers. Service and Facility Standards are a framework for your employees to lean on; they set expectations and provide a simple, approachable format for your front line employee to follow, and your managers to manage. The result is consistent service delivery, common understanding on expectations, and an improved customer experience.
We can help you:
Define Core Values
Translate your company’s mantra into simple, clear terminology for employees to embrace
Develop Service Standards
Outline the specific steps of service to define and prioritize the optimal customer journey; defining service standards provides an ongoing metric for success
Create Standard Operating Procedures
Provides a step by step framework for employees to understand how to deliver consistently by task/role