What differentiates your business? 

Guest experience and employee engagement is where innovation is born.  

Griswold Hospitality is thrilled to announce a partnership with the team at eCornell, the On Demand learning center of Cornell University. 

Designed for employees of all levels, as well as management, we are proud to recommend Service Excellence On Demand Training.  The web-based training is smart, substantive and content rich and employees who complete all eight segments will earn a Certificate of Recognition from Cornell University.  Universally applicable concepts covered include:

  • Service Recovery
  • Conflict Resolution
  • Contextual Sensitivity
  • Empathy

Contact me for more information at jayne@griswoldhospitality.com