What differentiates your business? 

Service Standards are just one piece of the puzzle.  Bring them to life with Service Excellence, a groundbreaking on demand training program from the team at Cornell University's School of Hotel Administration.  Griswold Hospitality is thrilled to announce a partnership with the team at eCornell, the On Demand learning center of Cornell University. 

Designed for employees of all levels, as well as management, we are proud to recommend Service Excellence On Demand Training.  This web-based training is smart, substantive and content rich and employees who complete all eight segments will earn a Certificate of Recognition from Cornell University's School of Hotel Administration. Universally applicable concepts covered include:

Contextual Sensitivity

Anticipating Needs


Managing the Guest Interaction

Strategies for Conflict Resolution

Strategies for Service Recovery

Contact me for more information at jayne@griswoldhospitality.com