Jayne Griswold


With over 20 years entrenched in the operations of the luxury hospitality industry, Jayne Griswold spent more than a decade overseeing the development and implementation of service and facility standards, as well as the robust objective rating system for the hotel, restaurant and spa industries in her leadership role at Forbes Travel Guide. Having begun her career at the Four Seasons Hotel Chicago, Jayne developed a passion and attention to detail that ignited her now intuitive sense of what is critical to the guest experience.   

Jayne’s experience across the hospitality sector, ultimately led to opportunities outside of traditional hospitality. Jayne created the airline industry’s first ever service and facility standards for United Airlines. As Managing Director, Service & Hospitality at United, she went on to create a service support division which delivered analytics, insights, and recognition programs to support the service initiatives across the enterprise.





Learn more about our partnership with Cornell University’s School of Hotel Administration and eCornell and their Service Excellence On-Demand Training.

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Chicago, IL