At Griswold Hospitality Partners, we believe the answer to the question of differentiation is in memorable service delivery.


The solution to delivering memorable service lies in the basics: how employees interact and engage with customers. It sounds simple, right? Yet identifying your employees' basic steps of service is often overlooked when building a business. 

A foundation of service standards follows the customer journey and your employees' path to delivering a product or service. This foundation will not only help your employees better understand their role, it can play a pivotal role in bringing your brand promise to life.  

Regular measurement against service standards drives accountability and provides actionable insights and a built-in tool for recognition.

The results?

Engaged employees who know what is expected of them, consistent service delivery and an improved customer experience.