At Griswold Hospitality Partners, we believe the answer to the question of differentiation is in memorable service delivery.
The solution to delivering memorable service lies in innovation around work processes and in how employees interact and engage with customers. A foundation of service standards are anchored in core values and then brought to life through process documentation. This framework is critical and provides guardrails for your employees to operate within.
Regular measurement against these service standards and procedures drives accountability and provides leadership with more strategic and actionable reporting. The results are quantifiable and are reflected in more consistent service delivery, leading to higher guest satisfaction surveys and user reviews.